Laptop won't sleep or shut off after BIOS update

[Rowe0808]

Hey community!

On Saturday I updated the BIOS on my computer since the HP Support Assistant was asking me to update it. After the update finalized, I noticed how whenever I would close the lid of my laptop, it would restart itself instead of going to sleep. The same thing happens whenever I try to shut it off and whenever I try to put it into sleep mode, the computer just keeps restarting itself. What can I do to fix this issue? I already restarted the computer to factory settings and I restored the BIOS too but northing changed.

Thank you! 

[KrazyToad]

@Rowe0808

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

Since you already perform the Reset,  I suggest you perform a BIOS Recovery

Please follow the instructions in this Link: https://support.hp.com/us-en/document/ish_3932413-2337994-16

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Rowe0808]

@KrazyToad

I performed a BIOS recovery and there was no change, the computer keeps restarting whenever I try to put it in sleep mode, I close the lid, or I try to shut it down. Any other suggestions?

Thank you for your help!

[asmita6658]

@Rowe0808

Please try re-installing the operating system. Back-up the data and try these steps -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 
 

[Rowe0808 · Accepted solution]

I FIXED IT!!! After two long and painful weeks having an unreliable and expensive computer, I finally fixed it. If anyone is experiencing this issues after a BIOS update, just reset the CMOS by following the next steps:

1. Turn off the computer.

2. Press and hold the Windows + V keys.

3. Still pressing those keys, press and hold the Power button on the computer for 2-3 seconds, and then release the Power button, but continue pressing and holding the Windows + V keys until the CMOS Reset screen displays or you hear beeping sounds.

(Reference: https://support.hp.com/us-en/document/ish_3932413-2337994-16)

Thank you HP for the offered support, I am currently looking for a job and I have over 4 years in engineering background. Let me know if you guys have any positions available for someone motivated and with a problem solving mindset ;D

Love,

Rowe0808

[KrazyToad]

@Rowe0808

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you