Laptop won't start up after update

[Jordy000]

I had an update available and updated windows 11 and then the computer asked me to restart so I did. That when it got stuck on the loading screen for an hour. So I did the restart 3 times until the troubleshoot options appeared. Ive tried F8. Ive tried startup repair. Ive tried uninstalling the updates. Ive clicked on every button available to me. I even tried factory resetting the laptop through the command prompt and even that didnt work. I cant find anything else to help me does anyone know what to doooooo????

[ub6424]

Hello @Jordy000 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Mannymac]

Something is going on. I had the same issue last week. My laptop is only 2 years old. I never had any issues when I did updates until iI did on September 28th, 2022. I just ended up erasing and reinstalling windows in the partial mode. Now I used it once or twice since the new installation, and I see a prompt for me to update. I am not trying to do so since the last incidence. I have now postponed the update for 7 dates till someone can tell what is going on.  

[ub6424]

Hello @Jordy000 Please report back

[Jordy000]

These are the results. The extensive test has been stuck on 1 minute remaining and 99% done for some rime now but ill the checks passed. What now?