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tenright101
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Message 1 of 5
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Solved!

Laptop won't turn on

HP Recommended
HP Laptop - 15z touch optional
Microsoft Windows 10 (64-bit)
I just recently bought this laptop right about a month ago and it just recently started acting up for no reason. When I press the power button, an orange LED light comes on, the screen lights up with no images, and there is a noise; but the laptop doesn't turn on. I can hold the button in, but eventually the screen just goes back to black, the noise stops, amd the LED light goes off. How can I fix my laptop and get it working properly again?
1 ACCEPTED SOLUTION

Accepted Solutions
IT_WinSec
Level 15
Level 15
10,096 6,381 815 3,532
Message 2 of 5
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HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)

>> http://support.hp.com/us-en/document/c03515402

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

View solution in original post

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4 REPLIES 4
IT_WinSec
Level 15
Level 15
10,096 6,381 815 3,532
Message 2 of 5
Flag Post
HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)

>> http://support.hp.com/us-en/document/c03515402

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013

View solution in original post

Was this reply helpful? Yes No
tenright101
Author
Level 1
6 1 0 0
Message 3 of 5
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HP Recommended
The articles you suggested really helped me out. Thank you!
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IT_WinSec
Level 15
Level 15
10,096 6,381 815 3,532
Message 4 of 5
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HP Recommended

@tenright101

 

You are most welcome !

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
Was this reply helpful? Yes No
ILEAJE_TOSIN
Level 2
13 1 0 1
Message 5 of 5
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HP Recommended

Superb solution it is. 
Regards

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