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‎08-13-2020 05:29 PM

HP Recommended
Product: Pavillion notebook Energy star
Operating System: Microsoft Windows 10 (32-bit)

Hi! 


I hope you are safe and well.

I think my hdd failed but I just wanted to double check.

screen is stuck on repairing disk errors. 

Quick survey test stated primary hard drive bay 1 failure.

 

what should I do now? 

thank you!

 <

1 REPLY 1

‎08-16-2020 11:59 AM

HP Recommended

@Nat28 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
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