Laptop wont boot after failed factory reset

[Fsa96]

So i tried to factory reset my laptop using the F11 method (ive done it before) but this time it said that an error occured. Since then the laptop wont turn on, ive tried resetting again but still wouldnt work. Whatever I try doesnt work, i tried everything. Any solutions?

[Jeet_singh]

Hi @Fsa96,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues performing a factory reset on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

Depending on the test results, if all the test passes, I would suggest you perform a system recovery. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Fsa96]

I did the test and everything passed.
I tried to obtain a recovery disk for my laptop but when i enter my serial number it doesnt show me that option. It shows all other options like drivers for sounds and other things but no recovery disk. What do i do in this case?

[Jeet_singh]

Hi @Fsa96,

As I understand you tried to check online for the recovery media and unfortunately there is no HP Recovery media linked to your HP product page. In this scenario, the only option would be to contact our HP phone support to order one.

Please follow the link from the previous post to create a case.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Regards,