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WhitePEPE
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Message 1 of 2
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Laptop wont boot

HP Recommended
HP Pavilion Gaming - 15-dk0008np
Microsoft Windows 10 (64-bit)

Hello, yesterday my pavillion started to have some issues, it wont boot and it is in a loop of repair screen's, it shows the error "critical_process_died".

I opened the bios and did some tests and the hardware is fine all the tests passed so I believe it's the windows that is corrupted, the thing is I have 8 months left of warranty but Its gonna take soooooo long until I get my laptop again, what should I do?

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Technicalshamu
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Message 2 of 2
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HP Recommended

open ur laptop backcover and remove the memory modules (ram) , remove the battery and also disconnect the charger from the laptop while doing this , then just disconnect the sata cable that connects ur hdd to laptop motherboard. wait for 5 min and then put it back again and then turn on ur laptop .

 

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