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‎03-31-2018 04:41 PM

HP Recommended
Product: Hp Pavilion notebook 17-9121gw
Operating System: Microsoft Windows 10 (64-bit)

Hello so my laptop is running well and certin applications wont open anymore. So I tried to do a factory reset. I went into the setting and clicked on the get started botton and nothing happend nothing opened nothing. So i tried to rest through the recovery start up menu by pressing f11 and doing it that way. The process started and got to 9% and and error poped up and said an error occored and the process was cancled and no changes were made. So i need some other ideas on how to factory rest my laptop

 

 

 Thanks, Adam

9 people had the same question
10 REPLIES 10

‎03-31-2018 04:47 PM - edited ‎03-31-2018 04:49 PM

HP Recommended

@Adam123M

Using F11 did you use choose Reset -or Recovery Manager and choose System Recovery?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

 

Might be a good idea to run Diagnostics and test the hard drive and memory. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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‎03-31-2018 05:25 PM

HP Recommended

@

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‎03-31-2018 05:29 PM

HP Recommended
the hard drive is  dying and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

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‎03-31-2018 05:33 PM

HP Recommended

Trying to find your Service Manual.  Pavilion 17-9121gw is not  found at HP site. Check your Model again please.

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‎03-31-2018 06:03 PM

HP Recommended

The correct model is hp pavilion notebook 17 g121wm

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‎03-31-2018 06:17 PM - edited ‎04-01-2018 01:13 AM

HP Recommended

@Adam123M

Your Support page is here where you can order Recovery Media if you didn't make yours. Or check free option I mention later in Reply.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/mode...

Maintenance & Service Guide is here:

https://support.hp.com/us-en/product/hp-pavilion-17-g100-notebook-pc-series/8499304/model/8961418/ma...

------------------------------------

If you don't want to order Recovery media you can use free option offered by Microsoft.

Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Big advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.

Photo guide> HERE <if needed. Option 1
-------------------------------
When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing and you go through first few screens- choose Custom not Upgrade. Continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page linked above.

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‎04-01-2018 05:36 PM - edited ‎04-01-2018 05:43 PM

HP Recommended

@So I got a usb drive with windows 10 on it and when i go through the start up menu click on usb hard drive- sandisk it loads for a bit and than it says pc ran into a problem and then my laptop restarts. So is there any other way to do this

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‎04-01-2018 08:20 PM - edited ‎04-01-2018 08:22 PM

HP Recommended

@Adam123M

1-Did you replace the bad hard drive?

2-If so is it recognized in BIOS?

3-If you didn't replace the hard drive-it seems a little odd that the Win 10 installer would stop at the point it does. Normally it would report no drive found to install Windows. I have, however, seen a bad hard drive cause a no-boot.

4-If you haven't replaced hard drive will the laptop boot without the usb flash drive?

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‎04-02-2018 06:05 PM

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I have not replaced the hard drive and yes the computer will boot without the usb flash drive

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