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HP Recommended
Microsoft Windows 11

So my laptop froze so I decided to turn it off by holding down the power button for a few seconds and when I tried to turn it on, it didnt work. Now im leaving it to maybe fix itself, but the charging light flashes orange and then white, no pattern . I tried to look up what it meant but everything said it was a hardware issue, which I didn't think would be possible since it was only a crash, 

Either way I tried taking out the battery and putting it back in but it's still doing the same thing. I really need to know if there's a way I can fix it without having to buy any replacement parts

1 REPLY 1
HP Recommended

Hi @Matotam,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the Laptop won't turn on.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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