Laptop working slow / Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz

[RVD13]

My Laptop is working very slow since first day of Purchase. Many people has told me that its due to i3 processor and few told me that because my main drive is having too many space. Would you pls advice me if anybody know the solution for this. Thanks in advance. 

[Echo_Lake]

@RVD13

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

Run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly.

• 1. Click on Download button and install the latest HP PC Hardware Diagnostics.

  Download

• 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
• 3. The app opens to the main menu. Click computer is slow.
• 4. From the component test menu, select Processor test and start the test.
• 5. If the hardware test passed, it indicates there is no Hardware Failure. In case, the test failed, it will display an error code.
  • You can use the HP Failure ID decoder to find out more information about the error code and find fur...

For more information on HP PC Hardware Diagnostics: Click here >.

And, also use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

1. In Windows, search for and open HP Support Assistant, or click the app icon  in the taskbar.

   If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

2. On the My devices tab, find your computer, and then click Updates.

3. Click Check for updates and messages to get the latest updates.

4. Wait while HP Support Assistant analyzes the system.

5. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

6. If prompted, restart the computer, and then close the tool.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.