Laptop

[Cracra_04]

My laptop will not go to Home Screen 

it’s on choose keyboard layout. 
I chose US 

then it says trouble shoot and no matter what I chose does t fix it 

[zoey7886]

@Cracra_04, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're having trouble getting past the "Choose Keyboard Layout" screen on your HP Envy 17.3" laptop. That’s definitely frustrating, but don’t worry—I’m here to help!

Since your laptop keeps looping back to the troubleshooting options, it sounds like Windows might be having trouble booting properly. Let’s try a few steps to get things working again:

Try Restarting in Safe Mode

1. On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings.
2. Click Restart and once your laptop reboots, select Safe Mode (usually option 4 or 5).
3. If it starts up, try restarting normally to see if the issue is resolved.

Run Automatic Repair

1. Go to Troubleshoot > Advanced options > Startup Repair.
2. Follow the prompts and let Windows attempt to fix any startup issues.

Perform a System Restore

If the repair doesn’t work, you can try rolling back to a previous working state:

1. Again, go to Troubleshoot > Advanced options > System Restore.
2. Choose a restore point from before the issue started and follow the instructions.

Check for Corrupted Files (Command Prompt Fix)

1. Select Troubleshoot > Advanced options > Command Prompt.
2. Type: sfc /scannow and press Enter.
3. This will scan and repair corrupted system files.

Reset Your PC (Last Resort)

If nothing else works, you may need to reset Windows:

1. Choose Troubleshoot > Reset this PC > Keep my files (if you don’t want to lose personal data).
2. Follow the steps to reinstall Windows.

Let me know how it goes! If you need more help, feel free to ask.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,