Laptops issue

[Anushiya11]

• I have made complaint on last month of July 2024 like this  but still did not get any positive response from that side they  told me that they will provide paid service thought I have warranty period, its my brand new laptop which is used for 11 months only on this i continually used for 4 months for that itself it got so many issues.

This email is in reference to my case ID: ([edit]), regarding the battery issues I've been experiencing with my HP laptop.

As per the report shared, it indicates that the battery is functioning properly and that there is no hardware failure. However, I have informed you about the unacceptable battery backup. You mentioned that the battery is a consumable part and its backup time decreases over time and usage. According to your report, the battery backup is only 2.5 hours.

If this is not a hardware problem, then provide me with a detailed summary explaining why my laptop consistently runs for only 1.5 hours after a full charge. This is completely unacceptable and far from the expected performance. Additionally, you claim this issue is not covered under warranty.

 I need a detailed summary so that I can raise a consumer case for your failure to explain or resolve the battery issue when one month of warranty is still remaining. I never expected such poor support from HP, which is making customers question their decision to purchase your products.

Moreover, I have also reported another issue along with the battery drainage: even though the laptop is fully charged, it automatically switches off whenever I sign in. It only works after I plug it in, and if I unplug it afterward, it continues to work. I need a detailed explanation for all these issues as this is a new laptop that was bought only 11 months ago.

Please provide a concrete solution to correct these issues.

Sincerely,

Anushiya Ravi,

[Sneha_01]

Hi @Anushiya11 ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  Hp laptop . It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support