Launch error when opening HP Photo Creations

[Panchi]

Launch error when trying to open HP Photo Creations

[Panchi]

HP Envy

[Jeet_singh]

 @Panchi,

Thank you for posting your query on HP Community,

Uninstalling and reinstalling HP Photo Creations should fix the error. Here are step-by-step directions for Windows 10:

1. Check Your Internet Connection 

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations

Step A: Uninstall HP Photo Creations 

1. Click on Start
2. Click on Control Panel
3. Click on Add or remove programs
4. From the program list, select and remove HP Photo Creations 

 Step B: Download and reinstall HP Photo Creations 

1. Go to www.hp.com/go/hppc 
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

 Step C: Open HP Photo Creations  

• Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.

I find restarting the computer after step C can help as well.

You may also refer to the steps suggested in this support document for - HP Photo Creations Software - Frequently Asked Questions (FAQs)

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!