[Edited]

[Silvia1995_]

My computer caught on fire. It seems the battery overheating, which I didn’t get a sign or anything it was working fine, and all of a sudden it smoked and caught on fire burning my matters and blankets … can I [edited]  Or at least get pay for my things that burned? 

[Dragon-Fur]

@Silvia1995_ 

Welcome to the HP Community --

I am sorry that happened.

Battery technology is far less than perfect --

Battery use and safety is an industry concern and not limited to a particular brand or device type.

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[Hawks_Eye]

Hi @Silvia1995_ 

Welcome to the HP Support Community! We're here to help you get back up and running.

I am truly sorry to hear about the frightening experience you’ve had with your computer. Having a device suddenly overheat and cause smoke or fire is not only alarming but understandably upsetting, especially with damage to your belongings. 

Your safety is the most important priority right now. 

Please make sure the computer is disconnected from power, kept away from flammable materials, and not used further.

For next steps, kindly check your private message where we will continue assisting you directly. There, we can guide you further on how to proceed regarding your situation and the concerns you’ve raised.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Hawks_Eye]

You are very welcome!

I’m relieved to hear you’ve already opened a case with HP support. 

That was the right step—once a case number is assigned, HP’s escalation team can formally review what happened and guide you through the process.

Take care, and have an amazing day!

Regards, 

Hawks_Eye