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My computer caught on fire. It seems the battery overheating, which I didn’t get a sign or anything it was working fine, and all of a sudden it smoked and caught on fire burning my matters and blankets … can I [edited]  Or at least get pay for my things that burned? 

1 REPLY 1
HP Recommended

@Silvia1995_ 

 

Welcome to the HP Community --

 

I am sorry that happened.

 

Battery technology is far less than perfect --

Battery use and safety is an industry concern and not limited to a particular brand or device type.

 

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            Request for Review

 

I've forwarded your concerns to our Moderators for review and possible next actions.

 

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Request for Review – Please Read

 

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

 

Worth Noting

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Important

  • HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

 

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HP Services and Contact Information

 

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

 

Some (Most) regions display phone / chat contact information only after the case is submitted online.

 

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

 

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

 

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

 

Never post private information in the HP Community!

 

Thieves are waiting - do not hand over your privacy to their keeping.

 

HP Support does not free-post phone numbers for HP Support on the Internet.

 

Your computer is not full of bugs and you do not need to pay a fee for driver support.

 

You do not need Firewall protection.

 

Never allow strangers access to your computer, tablet, or phone.

 

Pay attention to where you are going.

 

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

 

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

 

Do not be a victim.

Remain vigilant.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.