Legacy Support Assistant software for my laptop

[TDkozlyk]

My Support Assistant (HPSA) on my laptop use to work well. With the udpates to my Windows 10 Home, it now doesn't run properly.

I am told I need the LEGACY HPSA, but where can I download it from???

The current HPSA download page has NO mention or reference to downloading the LEGACY HPSA I need now for my paviiion laptop.

Thanks in Advance

TDK

[Irfan_06]

Hi @TDkozlyk,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using HPSA on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

1)  Go to "control panel...programs...programs and features."  You will see a list of installed programs.

2)  Highlight "HP Support Assistant" and right click to uninstall. 

3)  Then highlight "HP Support Solutions Framework" and right click to uninstall.

4)  Navigate to C:\Program Files (X86)\Hewlett Packard\ and delete "HP Support Framework" folder.

5)  Download and run HP Support Assistant software installer by clicking on the below link.

https://support.hp.com/in-en/document/ish_2025988-1592331-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[TDkozlyk]

Windows 10 HOME will not allow me to uninstall 1 of the modules because it is needed by the other module.

And the other module has the UNinstall button greyed out. I cannot UNinstall it.

And I need the LEGACY HP Support Assistant - but no where can I find any reference to it. So this help is bogus.

Any other ideas?

Terry

[Irfan_06]

Hi @TDkozlyk,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support