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‎07-13-2024 04:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion15-cd040wm that i factory reset but then it wouldn't load past the HP logo so following help online i tried system recovery and it says restoration incomplete saying cto panic , following more guides it said to reinstall windows 10 using a usb flash drive but that hasn't worked

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‎07-14-2024 05:37 PM

HP Recommended

Don't know how the factory reset got the reputation of a miracle cure -- but so many people do this, and for the wrong reason.  If your PC is performing slowly, which is why most folks do this, that is nearly always due to a failing drive -- and forcing a reset in those conditions guarantees your computer will be trashed.

 

This nearly always means the primary drive is failing, will need to be replaced, and Windows reinstalled on the PC.


See the following HP Guide for more information:


https://support.hp.com/au-en/document/ish_3053911-2842957-16



I am a volunteer and I do not work for, nor represent, HP
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