Locked on screen to verify identity but it's saying session has timed out no won't move on

[Lisadr2002]

My son entered the wrong email address on the set up page - brand new laptop. I am now locked on screen saying Verify your Identity and it shows How would you like to get your security code? The email address is incorrect though so I can't get the code sent as it then says Your session has timed out. Please restart the process. I can't restart the process though as it's stuck on this screen. Is there any way to just clear all this and start afresh?

[Lil_Boy_Blue]

Hi

Really brand new?  No data to lose?

Consider an F11  re-install?

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

This hopefully is for your model.
AND/OR - Power on your PC, press (repeatedly), then F11 at the prompt.
Follow the instructions and you get a new "Factory Fresh" operating system.

Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

If in doubt please ask.

[Lisadr2002]

thank you so much! Problem solved 

[Lil_Boy_Blue]

Prego.