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Locked out admin password

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I have a client whom does not know there admin boot password.  I entered wrong 3 times and get code 62569736 System Disabled.  Please help.

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Locked out admin password

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Locked out admin password

I have the same problem but I got this message:

 

You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.

 

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What did I do wrong?
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