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Locked

‎02-28-2024 03:07 PM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X85AV)
Operating System: Microsoft Windows 10 (32-bit)

So I'm not sure how but the BIOS password has been added to my device. It asks for an administrator or power on password and when I answer it three times it says system disabled and to press the power button to turn it off but it does not produce an error code. Can you please help someone anyone in the world, because even though I just bought this machine in August of 2023 HP said that they wanted to charge me $400 to have them fix it. How cheap is this company to create something and not give anyone an out to fix it

Category:
2 REPLIES 2

‎02-28-2024 03:08 PM - last edited on ‎02-28-2024 03:11 PM by Retired

HP Recommended

My serial number is [personal info removed]

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‎02-28-2024 03:13 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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