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Locked

‎04-12-2019 06:34 AM

HP Recommended
Product: Locked out of computer HP data Encryption
Operating System: Microsoft Windows 10 (64-bit)

Typically when I turn on my laptop a screen pops up that says HP Data encryption. I put my password in and I'm in. Yesterday I went to log on and it tells me my password is invalid. I assume I typed I  wrong, but it stl says that after continuing to try. There is a "key" with security questions  set up, so I answer those with what I know are the correct answers, but it doesnt accept those either.I talked to HP and was told that HP Data encryption isn't compatible with windows 10 and that I will have to have the computer reimagex. I'm upset because it's been on my computer since I bought it new and it's always bee. Windows 10. I have pictures of my children on the hard drive that I dont want to lose. I'm pretty bad with technology, but this doesn't sound good to me at all. Please help!

1 REPLY 1

‎04-12-2019 07:18 AM

HP Recommended

Here is another thread concerning the problem with another user.

https://h30434.www3.hp.com/t5/Business-Notebooks/How-can-we-protect-HDD-by-HP-Drive-Encryption-and-h...

See if anything in there helps.  If not, then it would stand to reason the data is not going to be retrievable.

 

If have to assume there are no backups of the data elsewhere.  I see that users typically do not make backups of important ( to them ) data and have to learn that point.  Sorry


I'm not an HP employee.
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