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Locked

‎07-23-2024 05:06 AM

HP Recommended
Product: HP 14-cf2000 Laptop PC (552L9AV)
Operating System: Microsoft Windows 11

I didn't lock my computer up. I just turned it off after using it like I always do and the next day I put my pin in and it took me to welcome screen and then to a locked screen. When I typed in my password it would not work and it is the right password. Is there anyway to reboot the computer. If I have to do a factory reset and lose my stuff is fine. This is a fairly new computer so there's not much on it

Category:
1 REPLY 1

‎07-23-2024 01:33 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

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