Locked out of my HP pavilion g6 laptop

[Dsaldana]

Locked out of my HP pavilion G6 laptop

[DavidPK]

Hi,

Are you locked out by a power on password or a Windows log-on password?

What operating system are you running?

Regards,

DP-K

[Dsaldana]

Windows log on password. Computer is on. Just need to get in

[DavidPK · Accepted solution]

Hi,

You don't mention what operating system you're using, but if you normally sign-on with an email and password ( Windows 8, 8.1 & 10 ), see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[Dsaldana]

Believe it's Windows

[Dsaldana]

Windows 7

[Dsaldana]

Thank you

[DavidPK]

Hi,

You're welcome

All the best,

DP-K

[Watercockison77]

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@DavidPK wrote:

Hi,

You're welcome

All the best,

DP-K

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I'm locked out of my g6 and I have some lady that stole it credits on there. How do I get around this