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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Locked out of my computer

Create an account on the HP Community to personalize your profile and ask a question
02-20-2025 04:01 PM
I have an Hp laptop stream that used for my Pto this is my own personal laptop but I had not used in a very long time and I got it out to use and I completely forgot my password so I did a reset now it asking me for my administrator password
02-20-2025 06:03 PM
If you activated Windows 11 using a Microsoft account then use the Microsoft account credentials.
Otherwise do a cloud restore
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.
Let me know what happens.
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