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‎03-01-2019 07:53 PM

HP Recommended
Product: Hp probook 645
Operating System: Microsoft Windows 10 (64-bit)

Black screen showing hp pc hardware diagnostic UEFI Version 1.6.1.0 - BIOS

Memory test are not useful. Hard drive check saying hard drive not installed, boot device not found please install operating system hard disk 3F0. Sometimes when i turn the laptop on, ask to login bios administrator, i dont even know the password...

3 REPLIES 3

‎03-01-2019 11:57 PM

HP Recommended

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

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‎04-08-2019 12:25 AM

HP Recommended

I have replaced the hard drive and get it tested. It passed for short n long dst, memory check also passed. Still, the device cant go any further than the very same black screen telling me bootdevice was not found please install operating system.

 

Please help.. Tq

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‎04-08-2019 02:08 AM

HP Recommended

As you have tested the hard drive.

Check out the article and see if it helps. 

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