Login screen not coming up

[Babygirl3939]

My computer tries to load the login page but then just goes back to my original start up page. I have tried to restart it. I have done diagnostic checks and they all passed. I don’t know if I could possibly uninstall and reinstall windows.

[KrazyToad]

@Babygirl3939

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I understand that you are unable to log into Windows and the computer keeps rebooting.

I'll try my best to help.

I appreciate all your efforts and expertise in troubleshooting this issue?

Since the Diagnostic passed, I suggest you try a System Restore to an earlier time before the issue started

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[nibrhm]

Would this delete the files and pictures saved on my hard drive in the laptop?