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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Long DST Failure/Software Error

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07-20-2021 11:39 AM
The computer received a Windows error message pop up and quickly shutdown. Then after several times of trying to start the computer, eventually the computer would get to a HP Repair loading screen but never move beyond.
After restarting and hitting ESC I was able to go into the F2 menu which allows me to run diagnostics tests. Having tested most of the computer, the only issue is LONG DST Software Error during a System Extensive Test.
When running a Hard Drive/SSD Extensive Test, Long DST Failed displaying Failure ID: 6BQ94X-9AUAN8-MFPW2K-619903.
I am not finding anything that describes my failure ID and next steps. Can I look up failure IDs anywhere?
My guess is the Hard drive is toast and I may or may not be able to retrieve data. I also believe I can buy a new drive and the motherboard will assist with the Windows 10 ID during install from a flash drive. Am I correct that this computer has a digital ID for windows?
Solved! Go to Solution.
Accepted Solutions
07-20-2021 12:55 PM
Hi:
Below is the failure report generated by the code you posted, minus your notebook's serial number.
6BQ94X-9AUAN8-MFPW2K-619903 | OK | 5CD8473Y1X | 7/19/21 | 305 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Full Test Failure |
You will need to install a new hard drive, and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
Maintenance and Service Guide HP Pavilion 15 Laptop PC
For your model, it looks like you have a few options to replace the drive.
1. Replace the 2.5" mechanical hard drive with a 2.5" SSD. The HP one you selected should work fine, and seems like it provides the best performance for the price.
2. Replace the 2.5" mechanical hard drive with a NVMe M.2 SSD.
NVMe SSD's provide faster read/write speeds than SATA SSD's do.
3. Replace the 2.5" mechanical hard drive with a SATA M.2 SSD.
M.2 drives would require a hold down screw, which your notebook may not have.
A Philips M2.0 × 3.0 screw would be the size you need according to chapter 5, page 54 of the service manual.
Yes, the W10 product key is in the BIOS. You don't need it to reinstall W10.
You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
Data recovery. Not likely, but you can buy a SATA to USB cable, plug one end into the failed drive after you have removed it, and the other end into a working PC's USB port and see if you can read/copy any data from the hard drive to the PC.
Something like this...
07-20-2021 12:55 PM
Hi:
Below is the failure report generated by the code you posted, minus your notebook's serial number.
6BQ94X-9AUAN8-MFPW2K-619903 | OK | 5CD8473Y1X | 7/19/21 | 305 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Full Test Failure |
You will need to install a new hard drive, and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
Maintenance and Service Guide HP Pavilion 15 Laptop PC
For your model, it looks like you have a few options to replace the drive.
1. Replace the 2.5" mechanical hard drive with a 2.5" SSD. The HP one you selected should work fine, and seems like it provides the best performance for the price.
2. Replace the 2.5" mechanical hard drive with a NVMe M.2 SSD.
NVMe SSD's provide faster read/write speeds than SATA SSD's do.
3. Replace the 2.5" mechanical hard drive with a SATA M.2 SSD.
M.2 drives would require a hold down screw, which your notebook may not have.
A Philips M2.0 × 3.0 screw would be the size you need according to chapter 5, page 54 of the service manual.
Yes, the W10 product key is in the BIOS. You don't need it to reinstall W10.
You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support
Data recovery. Not likely, but you can buy a SATA to USB cable, plug one end into the failed drive after you have removed it, and the other end into a working PC's USB port and see if you can read/copy any data from the hard drive to the PC.
Something like this...
07-20-2021 05:39 PM
@Paul_Tikkanen
Thank you for clarifying all of my questions and comments. Your information is very clear and well done.
Hopefully I can sift through some of the data on the corrupted/broken drive but I understand the likelihood is low. I have done it in the past with a failed drive I used on a desktop to store things.
Thanks again!