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‎05-29-2020 02:18 AM

HP Recommended
Product: Pavilion 15-cs0053cl
Operating System: Microsoft Windows 10 (64-bit)

My 3months old PC  after a shutdown error has refused to bootup, when I initiate recovery I don't get option of restoring PC, when I tried installing windows 10 back it got stuck at "windows is loading files".

 

 

I did the hard disk test, it says

 

" Smart check (passed)

Lond DST test (warning)

 

Can such a hard disk be repaired or ever install and operating system?

2 people had the same question
1 REPLY 1

‎05-29-2020 06:07 AM

HP Recommended

Hi

Contact support in your region....

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Make Backups etc if you can,

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