Looking for Intel RST drivers to re-install windows 10.

[bruceatwater]

My customer has this laptop that the hard disk died in & they did not have recovery media.  The laptop shows no drive installed & it does not spin up in another computer either.  The cloud created media fails after starting about where a new windows 10 install stops & asks for a driver.  Previous conversation alluded to it being the RST drivers fault.  The problem is I can only find an exe installer that I cannot extract the necessary files from.  Am I going about this incorrectly?  Is it because of my UEFI settings or am I not finding the correct RST setup?  The instructions for getting it from HP take me so far and then the option next specified is not there.  Thanks in advance 

[Paul_Tikkanen]

Notebooks with the Intel 10th gen core processors should not need RST drivers for Windows to find the drive.

Try the ones that I zipped up and attached below. 

Copy all of the files in both folders within the main folder to a USB flash drive and browse to either folder see if the right driver can be found.

[bruceatwater]

Still says it cannot find driver on a clean win 10 install.  I tried what you sent with the don't view incompatible drivers & it found none then I turned on show all drivers & there were 3 in one directory & 2 in the other, still not finding the correct one tried selecting them all, no help.   Attempted the re-install of the recovery media with the drivers you sent on board the memory stick still receiving the 1000 error from the first post.  I booted a hd we had pulled from another HP laptop (not the same machine model) & it boots ok but I don't have the admin password for it, I get no toucn pad either but i just wanted to see if there was something else bad, I had previously run all diags & they were clean.  

[Paul_Tikkanen]

The only other suggestion I can offer would be to see if the IRST driver file I attached works.

It's an older version.

[bruceatwater]

It sees it as a driver to install but when selected I get a setup message:  We couldn't install the (Intel Chip[set SATA/PCIe RST Premium Controller (C:\x64\iastoreAC.inf)) device driver.  Contact your vendor for an updated driver.

[bruceatwater]

It sees it as a valid driver for the hardware but fails on install.  Laptop was running RST18.31.1.5256 via the bios and I cannot change its configuration.  Original drive does not show as being there in the BIOS(cooked?), any solid state drive I put in there shows but it will not allow me to change the config to non raid disk although the option shows.  Any old spinner I put in there from a 320 up to a 1TB also shows but will not let me change to non raid which would be non RST I believe, my last resort is going to be to pull the Battery off the BIOS & see if I can force it to non raid with an old 320 spinner in it.  I think Intel is going away from that software and the newest version is probably too new for the firmware I have, maybe?  Thanks for all your help, just figured I'd give you as much info as I could.

[tk_srq]

@bruceatwater,

I was just wondering why your BIOS shows IRST version 18.31.1.5256. Normally IRST 18.0.0 and higher version provide VMD controller driver needed for Intel core 11th-13th gen processors, but your laptop has a 10th gen processor.

I see IRST driver v.18.37.0.1002 (sp 141029) on your drivers download page. This extracts three folders with each holding some different drivers. Perhaps, one of the folders has a right driver for you. If you want to try, download the driver package from the link below.

https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141029.exe

Then follow the steps below:

1. Connect your Windows installation usb drive to the laptop.

2. Right-click on the downloaded sp file and click on "Open with administrator" to start the extraction process.

3. When you are asked where to save files, with the default directory path being displayed, click on Next.

4. Go to C:\SWSetup and locate the sp141029 folder that holds extracted files. Double click the folder and copy the three folders: F6, dchu_1noVMD and dchu_2IRST to the root directory of the Windows installation usb drive.

5. Run the Windows installation from the usb drive, and when you are asked where to install Windows, click on Load Driver.

6. Click on Browse then click the usb drive in the window that opens.

7. Click on the F6 folder and click OK.

8.  Check the box to show only compatible driver(s). Select a driver that is displayed then click OK.

9. If a drive is displayed with partitions (if the drive already has Windows installed). delete all partitions to see "Unallocated space" then click Next to proceed the installation.

10. If the F6 does not display the drive, go back to step #7 and try the dchu_1noVMD folder. If this doesn't work, try dchu_2IRST.