-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Looking for the location of my laptop

Create an account on the HP Community to personalize your profile and ask a question
02-15-2025 05:56 AM
Hi @Gr8techy, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're trying to boot from a USB drive with Windows 10 installation media, but your laptop is still asking for a sign-in password, it means you're not booting from the USB correctly. Here's what you can do:
1. Make Sure You're Booting from USB
- Power off your laptop.
- Insert the USB drive.
- Power on the laptop and immediately press the boot menu key (Usually Esc, F9, or F12 depending on your HP model).
- Select the USB drive from the boot menu.
If done correctly, you should see the Windows Setup screen instead of a sign-in screen.
2. If You See the Sign-in Screen
If your laptop still boots to Windows and asks for a password, try these options:
Option 1: Restart into Recovery Mode
- On the sign-in screen, press and hold Shift while clicking the Restart button in the bottom right corner.
- Your laptop should boot into Advanced Startup Options.
- Select Troubleshoot > Reset this PC > Remove everything.
Option 2: Use "I Forgot My Password"
- If you're using a Microsoft Account, click "I forgot my password" and follow the prompts to reset it.
Option 3: Use a Local Account Password Reset Trick
If you have no way to reset your password, you may need to reset Windows by booting from the USB and doing a clean installation.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support