Looking to determine a Failure ID code

[Rusty_Tech]

After running a HP Hardware Dianostics UEFI scan, this is the results of the test:  Failure ID:

Q8EH5G-85P493-MFPX6J-61AA03 

I would like to know my options at this point. 

Thanks

Rusty_Tech

[iomare]

Hi,

Can you please check the code you provided. Did you run a HP diagnostics test on the system? Did the hard drives pass the test?

https://support.hp.com/lt-en/document/c03467259

Let me know,

David

[Rusty_Tech]

Hello David and thanks for your response,  I do remember seeing SMART test - Pass  Long DST - Failed, the FID code is accurate I believe.

I can re run the test of course.  ?

Rusty

[Rusty_Tech]

I'm using the HP PC Hardware Diagnostics UEFI program on the notebook.   I just ran a second hard drive check this time using the quick check option and this is the new code

Q8EH5G-85P943-MFPX6J-60sJO3

[iomare]

Hi,

The code is probably slightly wrong. First, does the computer still boot into Windows? If yes, you should back up all your personal files to external drive (as the drive can fail at any moment). If the PC does not boot, you will need to replace the drive for the PC to work again. In any case you should replace the drive.

What you need is a 2.5" hard drive of your prefered brand and size. You could opt for a 2.5" SSD which would increase everyday performance of the PC. (such as the Samsung 850evo).

On page 44 of service manual you can see the steps to replace the drive:

http://h10032.www1.hp.com/ctg/Manual/c04763947

You will need to reinstall the OS either by using recovery disks, any backup image or by downloading the media creation tool from Microsoft, running an creating a bootable drive with the OS on it. (on different computer if your no longer works).

https://www.microsoft.com/en-us/software-download/windows10

Let me know if you need further help,

David

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[Rusty_Tech]

David,  Thanks again for your time and assistance today.  You have given me some good material to research and consider.

This is my wife's pc purchased 2 years ago from Walmart.  She runs mostly games and social media programs on it.  When I came home from work last night she reported it was "trashed".  It was booting to a Automatic Repair Utility.  By the time I figured out what I might be able to try, the notebook no longer would boot to the utility.  I suspected a hard drive issue by the way it was responding.  I wanted to see if it would load a old copy of XP I own and it started the install process and then froze up half way through the set up.  The laptop now reports No bootable device insert boot disk and press any key. 

I can not find a Windows license on the laptop and there was no recovery disk made.  I am pondering my options, invest in this 2 yr old notebook or use it for training and or educational purposes, she has already purchased a replacement laptop.

What do you recommend?

Thanks

Rust

[iomare]

Hi Rust.

Looking at the specs of the PC we can see that is not the most powerfull computer. However, for social media, videos, office work it is good.

https://support.hp.com/us-en/product/hp-15-f200-notebook-pc-series/7527799/model/8888505/document/c0...

I would purchase a 2.5" SATA3 hard drive to keep prize down (rather than SSD).

Example:

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST500LM030/dp/B01M0AAA6X/ref=sr_1_5?ie=UT...

You will need to replace drive. You can see the steps on page 44 of service manual:

http://h10032.www1.hp.com/ctg/Manual/c04763947

You can also take a look at these HP videos which can help. (Click on hard disk drive assembly in list on left). The link could stop working.

http://h20574.www2.hp.com/results.htm?SID=7280521&MEID=7566EA4D-C60E-4A9F-9B68-A2A2C23D10A4

Next you will need to reinstall Windows 10. You can download the media creation tool from Microsoft (on a working computer). Run the tool and it will give you the option to create media (pendrive) to install the OS on different PC. Here is link to page where you can download tool and also explanations provided by Microsoft.

https://www.microsoft.com/en-us/software-download/windows10

Next you will use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (but most likely not as the hard drive has been replaced). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers on HP support page for your product:

https://support.hp.com/us-en/product/hp-15-f200-notebook-pc-series/7527799/model/8888505/product-inf...

This should get computer going again for about 40-50$.

Let me know if you need further help,

David

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[Rusty_Tech]

I managed to remove the HD (hopefully without damaging any vital components) and I've already ordered a "refurbished" drive from ebay.  I'm truly grateful for this forum and your help with information and tips on "how to" and when and where to seek out further resources needed to repair this laptop.  I'll keep you posted on my progress.  I won't receive the HD until next thursday and should be able to find time to reassemble the HP Notebook on the following friday.

Sincere thanks

Rusty_Tech

[iomare]

Your welcome.

Let me know how it works out and if you need any further help. I like repairing PCs (especially if they work at the end :smileyhappy:).

All the best,

David

[student222]

The same problem...new here so dont know how to start a new threat. my smart check after hp diagnostic test had the failure id result 0GBTKQ-7569NK-QFPH6J-60ER03.

what does this mean?