Looking to determine a Failure ID code

[student222]

Looking to determine a Failure ID code

‎05-11-2018 11:14 AM

Product: HP 15 F272wm

Operating System: Microsoft Windows 10 (64-Bit)

After running a HP Hardware Dianostics UEFI scan, this is the results of the test:  Failure ID:run it for a second time and lo

no id failure

smart check not installed

short and long dst says not installed

[student222]

sorry missed to include the failure id numbe that ive got fefore re running the test

 0GBTKQ-7569NK-QFPH6J-60ER03

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

Below is the link to the service manual for your notebook.   The HDD R & R procedure can be found in chapter 5.

http://h10032.www1.hp.com/ctg/Manual/c03943639

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive as a replacement.

After you install the new drive, you can reinstall W10 by creating installation media by the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

Then you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g1-notebook-pc/5405421