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Message 1 of 2
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Lost/Forgot BIOS Administrator Password

HP Recommended
HP ENVY x360 Convertible 15m-cp0xxx
Microsoft Windows 10 (64-bit)

I have a recent need for accessing my BIOS, and have forgotten the Administrator password. I am met with a hash code in the format of "A [XXXXXXXX]", the "X"'s representing the various alpha-numeric characters at each incorrect password instance. What would be my best options in resolving this situation?

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Message 2 of 2
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HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  


According to the Community's Rules of Participation:  


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  


Kind regards,  



I work on behalf of HP.
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