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HP Recommended
HP Notebook 15-da1058tu
Microsoft Windows 11

Hi,
My laptop warranty has expired so I am not getting any support from HP now. I recently had reinstall my Windows and have lost my MS Office 2019 which was preinstalled in my laptop. I do not have the key with me.
I can still see MS office 2019 on product page on HP support site listed under my laptop

1 REPLY 1
HP Recommended

@TarunG 

 

Welcome to the HP User Community.

 

Having lost the means to recover the key information can complicate the situation.

 

That said,

When you registered your Office Software, Microsoft grabbed the information.

Microsoft does not lose license key information.

 

You will need to work with Microsoft.

Convince Microsoft that "you are you" and that you deserve to have the key to the software.

 

Things that are Microsoft / Office

 

Microsoft 365 / Microsoft Office are licensed products owned and controlled by Microsoft.

We can help to the extent of providing information to help you understand your options.

 

 

Microsoft Office - Product and License Information 

 

Open and Read

 Microsoft - Activate Office

 

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

 

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer. 

 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

Documentation / Website / How-to Instructions

 

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

Purchase / Repair Options and Life without Office

Microsoft Office Products - Choose your Office

 

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

Life is possible without Office

5 free open source alternatives to Microsoft Office

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.