Lost system recovery media

[shaghill]

hi, 

i have lost my recovery drive while formatting the hard disk, and

i do not have any usb recovery drive.

how can i get a recovery media for my laptop???

and i have upgraded my laptop with 120 gb m.2 drive,

and now i have 2 storage devises.

and i have install hp cloud recovery tool and

downloaded in usb drive as the peocess give,

but when i run the recovery from pendrive which i have,

downloaded for hp cloud recovery tool i get an error,

saying "this computer is not supported by the system recovery media",

"you will not be able to continue to recover this system with this media",

error 0100-832B-8328,832A,832C,8444,84D4.

could anyone help me with this problem.

[Lil_Boy_Blue]

Hi

Shortcut

https://www.microsoft.com/en-us/software-download/windows10

Make and use the USB from the above link.

https://www.howtogeek.com/244678/you-dont-need-a-product-key-to-install-and-use-windows-10/

If in doubt please ask.

[Paul_Tikkanen]

Hi, @shaghill 

Your PC is also supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will install W10, the drivers and the software that originally came with your notebook automatically.

Here is a link for how to use that utility.

https://support.hp.com/us-en/document/c06162205

[shaghill]

Hi, Paul_Tikkanen

as you said about Hp cloud recovery tool, 

i have used that software and i got a error after booting with USB,

kindly help me with the problem.

[shaghill]

Hi,  Lil_Boy_Blue

how to install the drivers after the windows 10 installation?

my laptop model is  HP Notebook - 15-bs104ne. 

[Lil_Boy_Blue]

Hi

https://support.hp.com/gb-en/product/hp-15-bs100-laptop-pc/16851388/model/19404626/manuals

https://support.hp.com/gb-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388/model/19404626

The cloud recovery is for a particular make and model, and should have the drivers contained there-in.

However if the PC has had a HDD change that is not an exact match, the recovery may not go through.

Hopefully ethernet is an option, as it is in my view the lowest common denominator for network access.

The wireless button driver and WLAN drivers should be next.  Then Anti-Virus/Malware detector.

Worst case scenario is having to transfer driver files via USB or even worse attempt from a smartphone.

So what progress has been made and what is your current stumbling block?

[Paul_Tikkanen]

Hi, @shaghill 

If the cloud recovery tool isn't working, you will have to clean install W10 using the media creation tool to create the installation media as Lil_Boy_Blue described yesterday.