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Solved!

Low Disk Space

HP Recommended
HP Stream 14
Microsoft Windows 10 (64-bit)

I have a HP Stream 14, Windows 10, that has little no memory on the C drive. It can hold up to 32GB, however I only have 3GB left, and sometimes it goes down to 800mb even if I don't download anything or really do anything on my computer.

I only use the computer for streaming and browing the internet.

 

I have tried disk clean up countless times, cleared the recycle bin, deleted any unwanted apps or programs (that I can) or downloads (infact I have nothing extra downloaded to my computer), and I save anything to my external hard drive  or to my one drive. The only thing I have downloaded to my computer is Microsoft cause I do occasionally use it.

 

My computer has been wanting me to update to a newer version of Windows since November but I do not have enough hard drive space  to do the update.

 

Can someone tell me how I can get enough space to do this update? Is there a way to create space so I can do this update?

Is there something in the background that I can disable that will stop taking up so much space so I can do the update?

 

I would appreciate any help or advise.

 

Thanks!

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Hi @RJMartin,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook does not have enough space to perform an upgrade.

Don't worry as I'll be glad to help, 

 

Follow the below steps to resolve Low Disk Space issues by disabling the hibernation option: 
Run the Disk Cleanup tool, and then at the bottom of the window that pops up, click on "Clean up system files". Check everything, hit OK, and let it run. You will free up several GB for sure. 

  • Another thing to do is disable hibernate file. Run CMD as Administrator, and type the following: 

  • powercfg hibernate off 

  • Enjoy your extra space! 

For a related link on HP Forums: Click here (Though the header/title may be different, the steps will help resolve your concern). 

Resolving Low Disk Space Errors: Click here

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk. 

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

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I have done the disk clean up and my computer won't disable the hibernate mode. Is there anything else I can do??
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@RJMartin

 

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

 

Follow the below steps to resolve Low Disk Space issues: 

  • Run the Disk Cleanup tool, and then at the bottom of the window that pops up, click on "Clean up system files". Check everything, hit OK, and let it run. You will free up several GB for sure. 

  • Another thing to do is disable hibernate file. Run CMD as Administrator, and type the following: 

  • powercfg hibernate off 

  • Enjoy your extra space! 

For a related link on HP Forums: Click here (Though the header/title may be different, the steps will help resolve your concern). 

Resolving Low Disk Space Errors: Click here  

 

Alternatively, you can try the below steps to install the Windows updates or the Windows on the computer.

 

Hardware you'll need

 

Before you can install Windows 10 on a device with low free storage space, you'll need a few things:

  • A second PC to create a bootable drive.
  • Two empty USB flash drives, each with at least 16GB in size.
  • Two free USB ports on your device.

    • If your device has a Micro-USB port, then you'll need a USB On-The-Go (OTG) cable to adapt the Micro-USB port to a standard USB port.
    • If you only have one free USB port, you'll also need a basic USB hub with a least two ports .

How to create an installation drive for Windows 10 updates

For this process, you'll need a USB flash drive with the latest installation files of Windows 10, which you can create using the Media Creation Tool.

To create a bootable media, do the following:

  1. Connect one of your USB flash drives to a PC other than the one you're trying to upgrade.
  2. Head over to the Microsoft support website to download the Media Creation Tool.
  3. Click the Download tool now button.
  4. Double-click the MediaCreationTool.exe file to launch the utility.
  5. Select the Create installation media for another PC option.
  6. Click Next to continue.

  7. Select your language, edition, and architecture.

    Quick Tip: If you're trying to update a small tablet with low storage, it's likely to be using a 32-bit architecture. You can quickly check the device architecture by going to Settings > Devices > About and double-checking the System type information.

  8. Select the USB flash drive option.
  9. Click Next.

  10. Select your USB flash drive from the list.
  11. Click Next.

  12. Click Finish to complete the task.

How to install a Windows 10 update from a flash drive

To install feature updates of Windows 10, do the following:

  1. If necessary for your device, connect the USB OTG cable and/or the USB hub.
  2. Connect both the USB flash drive with the Windows 10 installation files and the other empty USB flash drive.
  3. Double-click the Setup.exe file to launch the Windows 10 installation from the USB flash drive.
  4. Select the Keep personal files and apps option to only update your system.

  5. If you get the "Windows needs more space" option, click the Choose another drive or attach an external drive with 10GB available link.
  6. Select your empty USB flash drive to serve as temporary storage.
  7. Click Refresh.

  8. Click Install.

  9. Follow the on-screen instructions to complete the installation process as necessary.

    Note: Some devices may only have a single Micro-USB port that is used for both charging and data transfer, which can make the battery-draining update process somewhat tricky when you also need that port to connect your USB drives. Your device will reboot during the installation process, after the first reboot you will no longer need either flash drive or the USB hub to finish, so you can unplug those and connect your power cable. Of course, if your PC has a dedicated power port, you can just leave everything (power included) plugged in throughout the whole process.

After the installation completes and after a few black screens and reboots, you'll be back to your desktop once again. Because this is technically an upgrade, you won't need to go through the out-of-box experience to finish setting up Windows 10.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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Hello,

 

Thank you for this information. Unfortunately this did not work as well.

 

Are there programs that come with the system that I can delete from the system to create space?

 

Thank you

 

 

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@RJMartin,

 

Thank you for responding,

It's great to have you back 😉

 

I would suggest you contact our phone support.

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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Hello!

 

I was finally able to update my computer. I had to delete Onedrive off and finally turned off hibernation.

 

This finally gave me enough space to do the update and then reinstall Onedrive.

 

Hope this helps anyone who may be having the same issue!

 

Rachel

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@RJMartin,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

Take care now and do have a fabulous week ahead. 🙂

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