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HP Recommended

I am not technical.  Issue my computer ended (HPENVY 750-555QE) 8/2/18.  However, I do not understand why I only have  1.04 GB left out of 10.4 GB on the recovery in my computer?

It would be great if you could tell me if this is a general  issue with this model HPEnvy?

And if you would please, how may I keep the integrity of the computer and possibly delete the overflow of whatever is binding up my D drive.

 

Thanks so much to all you at HP.

Sandy

 

1 REPLY 1
HP Recommended

Hello @Sandy721 

 

Thank you for coming back at the HP Support Community. Thank you for choosing HP as your notebook - this model you have is a great peace of hardware. :ThumbUp:

 

The purpose of the Recovery (D:) is to store all the files needed to do an emergency recovery when the system become unstable. The Recovery (D:) drive is a virtual drive - actually it is a partition on the main hard drive in your computer - not an actual physical drive. It has much less available space than primary Drive (C:). Usually C is used for the main operating system.

 

If you use the Recovery (D:) drive to store files (such as files from using MS Backup), the drive quickly becomes full and can cause serious problems when you need to use system recovery.

 

  • The information on 😧 is not critical , it can be eliminated but in case you want to use this HP capability, you will not be able to via the built-in recovery.  If you want to regain these 10 GB, let me know.

 

  • If you get a low disk space warning for D:\, read these :

>> https://support.hp.com/bg-en/document/c01508532

>> https://support.hp.com/za-en/document/c03736755

 

 

Let me know how it goes.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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