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‎11-13-2020 02:02 AM

HP Recommended
Product: Hp 14-bs580tu
Operating System: Microsoft Windows 10 (64-bit)

I buy ssd m.2 nvme kingston. When I install ssd card to laptop my laptop cannot be turn on, even to enter bios also cannot. But when I uninstall ssd card my laptop can be well function. Why? And what should I do?

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1 person had the same question
1 REPLY 1

‎11-13-2020 07:26 AM

HP Recommended

Hi:

 

The M.2 slot your notebook has only supports SATA M.2 SSD's, not NVMe.

 

That is why the NVMe drive you installed doesn't work.

 

See chapter 1 of the service manual for the supported drive types.   M.2 SATA only.

 

http://h10032.www1.hp.com/ctg/Manual/c05485573

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