cancel
Showing results for 
Search instead for 
Did you mean: 
lvplayboytech
New member
1 0 0 0
Message 1 of 2
741
Flag Post
HP Recommended

Solved!

M7-N109DX can only get into bios no recovery options

ENVY Notebook - m7-n109dx
Microsoft Windows 10 (64-bit)

I'm working on a friends HP ENVY Notebook - m7-n109dx and we believe as well as Best Buy's Geek Squad believe that the notebook has been hacked into my friend and I are at our witts end.

All we can get into at this time is bios when we set bios to default and try to boot to safe mode windows defender offline blocks it from booting into safe mode and same thing when we press f11 to get into system recovery win defender offline blocks it. Envy Notebook is not even 6 mo old any help will be greatly apppreciated.

 

 

 
 
 
 
 
Notifications
 
Email me when someone replies
Tags
Message Tags
 

Tips to get the best answer

Here are some tips to help you get the best answer. Describe:

  • What you were doing & experienced
  • Steps to recreate
  • Any error messa
1 REPLY 1
Level 15
Level 15
8,967 8,862 725 3,264
Message 2 of 2
710
Flag Post
HP Recommended

Solved!

M7-N109DX can only get into bios no recovery options

Hello,

 

Thank you for posting in the HP Support forum. Welcome !

 

If you believe the PC has been hacked, it is best if you can reimage the PC.

 

For security reasons one should not use anything from the PC (especially no PE files). If you need to extract / copy friend's personal files (documents, pictures, videos,etc) - let me know and I wlll provide instructions.

 

You should purchase HP Recovery media that contains the original OS, can format the HDD and can revert the PC to factory default.

 

1. Go to http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m7-n100-Notebook-PC-(Touch)/9365082/model/93...

2. Choose Microsoft / Windows / Windows 10

3. Scroll down to "Order recovery media - CD/DVD-USB (1)"

4. Follow the on-screen instructions

 

More info:

>> http://support.hp.com/us-en/document/c00707939

>> Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

 

If you face difficulties in the purchase process, contact HP Support

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

 

Once you get the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive - recovery media

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

 

Follow the on-screen instructions to install Windows 10 and to restore to factory default.

 

 

Let me know how it goes. Provide your feedback. Do not hesitate to post again if you face difficulties.

 

Your feedback and update is highly appreciated
*** Click on the button below to accept this advice as a solution if it helped you
*** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
index.png
HP Expert - volunteer *** I am not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
This video has been updated: https://youtu.be/ukQlXKoMIKw Learn how to perform an HP system recovery on HP Notebooks 2014 and newer with Windows 8. For other helpful videos go to hp.com/supportvideos or youtube.com/howto4U. More support options for your computing device are available at ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation