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MALWARE OR SYSTEM MAKES LOST IN INTERNET DATA AFTER TURNED ON A MACHINE

HP Recommended
PAVILION ABTX 123
Microsoft Windows 10 (64-bit)

i have a problem with my laptop where i had to lost 200MB of my internet data every time i turn on my laptop. But sometime i repeat the process by turning it on and off and on it loses 100MB and after that it backs to lose of 200MB.

 

Actually i have asked the internet company that i have subscribed, but they accused me about cache and any downloads that i have made. But the real thing is they dont want to hear my problem that is AFTER TURN ON THE INTERNET MODEM, it loses data on its own about 200MB even i do nothing yet.

 

can someone tell me whose fault is that and what actually happened?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@WexyMaxy Welcome to HP Community!

 

 

In that case, I would suggest you contact smartened. They will  help you.

 

https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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