cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
CraigM1990
New member
1 0 0 0
Message 1 of 2
100
Flag Post

MEI Driver installation not progressing

‎03-19-2021 11:50 AM

HP Recommended
Product: HP Laptop 14-cf1506sa
Operating System: Microsoft Windows 10 (64-bit)

I’m installing the recommended HP updates via the HP support assistant and one of the driver updates (Intel Management Engine Interface (MEI) Driver) is just stuck in the ‘installation in progress) screen.

 

The progress bar is full but has been stuck here for about an hour now with no change.

 

I can’t close out of the window either. 

Any help or suggestions would be appreciated

Reply
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
20,871 20,858 1,269 1,295
Message 2 of 2
Flag Post

‎03-22-2021 02:17 AM - edited ‎03-22-2021 02:17 AM

HP Recommended

@CraigM1990

 


Welcome to HP Support Community


I would like to help

 

Try restarting the Notebook and download the Driver from this Link: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111614.exe


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation