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‎03-19-2021 11:50 AM

HP Recommended
Product: HP Laptop 14-cf1506sa
Operating System: Microsoft Windows 10 (64-bit)

I’m installing the recommended HP updates via the HP support assistant and one of the driver updates (Intel Management Engine Interface (MEI) Driver) is just stuck in the ‘installation in progress) screen.

 

The progress bar is full but has been stuck here for about an hour now with no change.

 

I can’t close out of the window either. 

Any help or suggestions would be appreciated

1 REPLY 1

‎03-22-2021 02:17 AM - edited ‎03-22-2021 02:17 AM

HP Recommended

@CraigM1990

 


Welcome to HP Support Community


I would like to help

 

Try restarting the Notebook and download the Driver from this Link: https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111614.exe


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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