MS 24 update wiped out all drivers on HP Envy

[Navillus1956]

MS update 24 ran.  Laptop lost all Wi-Fi, Bluetooth, touchscreen, and internal sound.  Did all the troubleshooting - backed to previous version, reloaded Windows 11 (multiple times) downloaded new drivers, nothing resolved.   PC acts is if it has no wife or Bluetooth radios. Before the update, it worked fine.  Now looks as if Microsoft pulled the Update 24, and only a 'repaired' 23 update is available, but it doesn't solve any of the problems. 

[VikramTheGreat]

Hi @Navillus1956,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I’m really sorry to hear that you're still having trouble with Bluetooth and Wi-Fi after the Windows update. That must be frustrating, especially if you rely on these for daily use.
 

Let’s start with some basic troubleshooting steps if this doesn't work, we might have to try a System restore to a date before the update to check.

Step 1: BIOS Restore 

1) Shutdown the computer, keep the  charger plugged

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Navillus1956,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support