MS EDGE WILL NOT START

[PhilCollins1]

Hi All,

When I start Edge by clicking the Explorer logo it tries to open

file:///C:/Users/Philip%20Collins/AppData/Local/Packages/microsoft.windowscommunicationsapps_8wekyb3d8bbwe/LocalStat .......

but fails to do anything and after 10 seconds or so returns to the desktop.

The rest of the Apps are working fine and I can get email ok

Please help since I have no web 

B. Regds

Phil Collins

[DavidSMP · Accepted solution]

@PhilCollins1,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with Microsoft Edge errors and the browser not launching. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did it happen after a software or Windows 10 update?
• Did you try a different browser such as Firefox or Google Chrome?
• When id last work correctly?

.

For now, try these steps:

• Please perform a system restore to an earlier time from this link: https://hp.care/2tdPpID  (HP PCs - Using Microsoft System Restore (Windows 10, 8) when the Edge Browser worked correctly.
• Follow directions from the option “Restore your computer when Windows starts normally”
• Now check if it gets fixed. If it continues, please download a different Browser like Google Chrome or Firefox from a different computer at a library or a WIFI hotspot to a USB flash drive.
• Then install it on your computer to get immediate internet connectivity. It is always recommended to have an alternate browser.

To fix MS Edge related issues try these steps:

• Link 1: https://hp.care/2LrEe5l (What to do if Microsoft Edge isn't working)

Now check for issue resolution. If it continues then try these steps

• Link 2: https://hp.care/2IZJD5d (How to recover Microsoft Edge if it fails to launch)
• This should fix the issue.

If the issue persists, then perform directions from this link.

• Link 3: https://hp.care/2J24xAK (Reinstall Microsoft Edge to fix problems – Howtosolveit)    

Some of these links are third party links.

Please follow only instructions mentioned in these links. Do not click on any image, link. ad, download or icon. It is strictly for following instructions and screenshots (if found) only. Please adhere to this.

Now check if the issue gets fixed.

• Link 4: https://hp.care/2J24AfU (HP PCs - Resolving Microsoft Edge Browser Issues (Windows 10)

This should fix the issue. If the issue persists, then create a new user account as an administrator  from this link: https://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then check again. The issue should get fixed.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  It is paramount to assist you as you are a valued HP customer.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂