Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-05-2023 12:13 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Operating System: Microsoft Windows 11

I received office home and student subscription with my laptop when I received it. but suddenly yesterday my laptop gave BSOD some config error and I was required to perform reset but after reset I lost the office suite and now after installing it again it is asking for product key, but it is not visible on my laptop. Only (includes office home and student Don't forget to activate) sticker is present. Can someone help with the recovery.

------------------------

Laptop Details-

Hp Victus Latest Amd Ryzen 5 5600H Processor 16.1 Inches Fhd Gaming Laptop (8Gb Ram/512Gb Ssd/4Gb Gtx 1650 Graphics/B&O Audio/Flicker Free Display/Backlitkb/Windows 10 Home/Ms Office/2.48Kg)16-E0075Ax

Category:
1 REPLY 1

‎09-07-2023 12:23 PM

HP Recommended

Hi @Shiavm,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your MS OFFICE Recovery . Not to worry I will help you to get a resolution to resolve the issue.

please follow the below links

 

https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb6...

 

https://support.microsoft.com/en-au/office/recover-your-microsoft-365-files-dc901de2-acae-47f2-9175-...

 

 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.