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HP Recommended

i reset my Envy x360 this morning and all of my MS Office apps are gone. How do I recover them?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Antman1981 

Unfortunately, we can not assist you with that, as we have no access to MS Office stuff from HP.

 

You will need to contact HP Customer Support to see what they can do for you.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@Antman1981 

Unfortunately, we can not assist you with that, as we have no access to MS Office stuff from HP.

 

You will need to contact HP Customer Support to see what they can do for you.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.