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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- MS Office apps deleted after resetting my laptop

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04-08-2020 07:07 PM
i reset my Envy x360 this morning and all of my MS Office apps are gone. How do I recover them?
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Accepted Solutions
04-08-2020 09:19 PM
Unfortunately, we can not assist you with that, as we have no access to MS Office stuff from HP.
You will need to contact HP Customer Support to see what they can do for you.
To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
I am a volunteer and I do not work for, nor represent, HP
04-08-2020 09:19 PM
Unfortunately, we can not assist you with that, as we have no access to MS Office stuff from HP.
You will need to contact HP Customer Support to see what they can do for you.
To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
I am a volunteer and I do not work for, nor represent, HP