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‎01-05-2025 06:52 PM

HP Recommended

SSD crashed and I bought a new one, installed it and create a Windows recovery disk into a usb HD but it is not seeing by the recovery wizard. However, HP Bios diagnostics can see it and checking it returns no errors 


what can I do?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2025 07:03 PM

HP Recommended

@Fornaris,

 

What is the full model or product number of your laptop? They are printed on the back cover.

 

View solution in original post

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4 REPLIES 4

‎01-05-2025 07:03 PM

HP Recommended

@Fornaris,

 

What is the full model or product number of your laptop? They are printed on the back cover.

 

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‎01-06-2025 05:01 AM - last edited on ‎01-06-2025 09:50 AM by Retired

HP Recommended

Product number: 6X3B4UA#ABA

Serial number: [Personal Information Removed]

 

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‎01-06-2025 08:04 AM

HP Recommended

Your notebook has an Intel i5 11th gen processor, which requires that Intel RST storage drivers be supplied to the Windows installer so that it can detect the storage drive to install Windows on.

 

Please see this thread for how to install IRST drivers to complete the Windows installation.

Solved: Re: install - HP Support Community - 9227092

1 person found this reply helpful
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‎01-07-2025 07:31 AM - edited ‎01-07-2025 07:31 AM

HP Recommended

It worked! Thanks for your help... very well appreciarted

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