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‎06-28-2020 05:05 AM

HP Recommended
Product: HP NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)

PRODUCT ID IS SHOWING INVALID IN HP RECOVERY TOOLCapture.PNG

2 people had the same question
1 REPLY 1

‎07-02-2020 05:54 PM

HP Recommended

@Mishra3964 If the message Product ID is Not Match or Invalid. Check the "I need to enter Product ID for my HP system" and manually fill Product ID in. displays, your device is not yet available in the Cloud Recovery Tool. Go to HP Customer Support - Software and Driver Downloads for other available recovery options.

 

Alternatively, you'll need to order a recovery media: Click here for steps.

For details on how to perform a successful reset: click here

 

P.S: Welcome to HP Community 😉

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
I am an HP Employee

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