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‎10-17-2024 03:37 PM - edited ‎10-17-2024 03:53 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (771S5AV)

Today, my HP Victus 15-fa1000 (771S5AV) with Windows 11 Pro received 24H2 via Windows Update. Update completed successfully, but I'm experiencing some major issues now:

- After I login with my password, there's a black screen for for about 2-3 minutes. Only after this period the desktop appears.

- When I open File Explorer and try to enter a folder or drive, I see the the loading icon indefinitely and it is stuck like that.  

- HP Support Assistant is not working anymore. When I click its icon, I see the welcome screen for sometime, afterwards it closes automatically.

 

What I tried:

- I downloaded and installed all the 24H2 drivers from the HP support page of my model.

- After installing 24H2 I ran Windows Update again and it received a BIOS update and updated the BIOS.

- I ran SCF and DISM commands.

- I started the system in safe mode, and didn't experience the problems I listed above. so maybe it's a driver problem.

2 people had the same question
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