Major issues with my Omen laptop after Windows update

[Emil_Ghe]

Hello, 

My Omen laptop is around 4 months old. It came without an operating system, and I bought and installed Windows 11 Pro. After 3 months of having no issues with it, I received the Windows updates from the Nov 8th patching Tuesday, which included a Bios update, some drivers updates and some Windows updates. From that moment, the laptop is freezing, it is not able to connect to many application servers, and many more issues. I have tried repairing Windows, it did not resolve the issue. Then I have reset Windows without preserving any data and with the option to clear the system drive. No improvement. Finally, I have formatted the drive and reinstalled Windows from scratch - same issues. I also tried to update Bios again from the HP drivers repository, this didn't help either. I have sent it in service, because I have warranty and Care pack, and they've sent it back saying that the laptop came without an OS so software issues are not covered by them. I am using this laptop for work so I am desperate at this point. I am also not able to find any contact information for HP, only for authorized service partners. I am not able to speak with anyone from HP, as I can't find any channel to do that, besides talking to a robot via the virtual assistant. I really need some help with this and I really need to talk with someone from HP.

Thanks!

[Rainbow23]

Hi @Emil_Ghe,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that you are facing freezing issues with your OMEN 15.6 Inch Gaming Laptop PC 15-En1000 (2L1F3AV).

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Emil_Ghe]

Hello,

I have already reimaged the laptop 6 times, ran all the updates from HP support assistant, ran all the updates from the official HP website, had a 3 hours remote session with HP support, but the issue stands. I don't know what else to do.

Thanks,

Emil