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‎02-28-2021 08:20 AM

HP Recommended
Product: Notebook Part/Model Number: HP Pav x360 Convert 14-ba078TX
Operating System: Microsoft Windows 10 (64-bit)

Hi Support Team,

I have HP notebook which i purchased almost 2 to 3 years back, my concern is i want to change my HDD to SSD HDD because my laptop is going very slow,  but i cant able to create Recovery Pen Drive by recovery option, Someone told me that recovery DVD creation but this laptop is without DVD drive so i just want to know how can i install window 10 to New SSD drive and how can i activate it to original. and how can i  find out to my Microsoft account which is used in laptop
 
1 REPLY 1

‎02-28-2021 09:07 AM

HP Recommended

Hi:

 

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

The Windows product key is in the BIOS.  You don't need it to reinstall W10.

 

As far as your Microsoft account, no one here can help you with that.

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