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@Rong878 wrote:Is there any way I can manually reset my laptop? My screen is completely shattered but I am able to connect to my tv through HDMI. However, after a few steps into the factory reset process the screen no longer supports it. I also do not have my drive so that I can reset it that way. Is there anything that can be done on the inside to cause a force reset and completely wipe all memory? This is kind of urgent, if anyone can help.
Hello @Rong878
Sorry to hear that you are having problems ... I would like to help you.
(1) Please send picture of shattered screen.
(2) To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !
It looks something like this:
You will find this information on the back/rear of your notebook in small alphanumeric letters.
Kind regards
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